This service bulletin relates to the Rinstrum rinLINK cable not operating correctly with Windows 11.  Below, we have outlined both short-term and long-term solutions to this problem.

Longer term updated rinLINK hardware

The latest model of the rinLINK cable including a Windows 11 compatible chipset is identifiable by a white or raised dot on the housing as shown and these are natively compatible with Windows 11. They do not require the driver rollback procedure outlined below.

Pre 2023 rinLINK cables with Windows 11

Depending on the Windows update settings on your machine, it may be found that the rinLINK cable stops working after a Windows update. This is because Windows may automatically update your driver to the latest versions which causes the incompatibility issue with Windows 11.

To use a rinLINK cable (with no white or raised dot) with Windows 11, an older driver must be used that is not aware of Windows 11.

To resolve this download the Driver from here and  follow the instructions

Note for Windows 8, 8.1 and 10 operating systems:

There is only Windows support on rinLINKs using the TA Chipset – with the bump in the cable as shown in the image.

XA Chipset rinLINKs no longer supported by Windows:

If your rinLINK is missing the TA Chipset bump and missing the shrink tube part, it is the older XA chipset and not supported by Windows 8 and above.  When trying to connect to Viewer you will have an issue. This is a hardware issue not a driver fault.

Please contact Rinstrum to upgrade your rinLINK.